Medicare and Medicaid are complex programs that can leave many people uneasy and with unanswered questions. Getting quality assistance that supplies correct information from reliable sources is crucial. Incorrect information can cost the user time, money, and needless paperwork. Fortunately, there are many options for online information or telephone support that are available.
There are many websites available that provide assistance regarding questions on Medicare or Medicaid. For Medicare, the MyMedicare.gov and Medicare.gov allow users to track health care claims, check eligibility requirements, and view preventive services options. These sites also offer numerous comparison tools for selecting hospitals, nursing home options, prescription drug plans, or dialysis facilities. For a website that offers assistance on both Medicare and Medicaid the “Centers for Medicare and Medicaid Services” website is located at www.cms.gov. Here, the user can find detailed information, including manuals and regulations on Medicare and Medicaid, as well as answers to many frequently asked questions. The user also has the option to sign up to receive free email updates regarding selected topics of interest or changes in Medicare or Medicaid.
For those without online access or who wish to speak with a live representative there are also telephone options for assistance with Medicare or Medicaid. For Medicare, a great place to start is by dialing 1-800-MEDICARE (800-633-4227). This number will give access to all the information provided by the MyMedicare.gov and Medicare.gov websites. Since Medicaid is a state administered program users will have to contact their state Medicaid programs for assistance. To get the number for a particular state program, contact the U.S. Department of Health and Human Services at 1-877-696-6775.